Fuzzier language, better UX

This is a story of a customer psychology analysis. It led me to choose less precise language in a product UI, and achieve better user experience. It started when my dev partners found an internal API limitation in a web app we own. This API limitation was causing a data visualization dashboard feature to throw…

Building product bandwagon with early adopters

This is a story where I had to re-think why my product was successful. A few months ago, I created a web app at Microsoft. It was designed to host internal service documentation for a large org in Windows team. I built the business case and product roadmap, then worked with a team of engineers…

Being a remote PM: pros & cons

In this post I share my experience as a remote PM. Being a remote PM is both a bundle of challenges and a passport to a lot of opportunities. Working remotely is without doubt a trending topic in the tech world today, but in my observation most remote workers (in long-term remote arrangements) are engineers….

Saying “No” to customers, with empathy

Like many customers, I don’t like it when businesses say “No” to me, but I recently found myself on the giving end of that “No”. It was a new experience for me. As you may know from my blog, one of the products I own at Microsoft is an internal wiki platform for enterprise documentation….

Final thoughts on enterprise documentation

(Note: When I wrote this article I thought I was going to stop working on enterprise documentation to work on Inner Source. — Turned out, I’ve been given the opportunity to work on both!) In this article, I share some of my thoughts about enterprise documentation to wrap up my experience as a documentation PM…

A complement to Wiki Talk Pages in enterprise Wikis

As a documentation PM, I recently took some spare time to inspect the Talk Pages feature in the MediaWiki software. As an enterprise documentation PM, I concluded that Talk Pages has its limits when MediaWiki software is used in enterprise settings (instead of public settings, for example, Wikipedia). So, I came up with a feature…