I write about products and the PM role.
As a PM, I always see storytelling as one of the most important communication tools. Whether I am trying to get buy-in, build alignment, explain a strategy or share my learning, stories are usually a powerful way to retain attention and elicit empathy. But as I keep practicing storytelling, I am gradually realizing that as…
A few weeks ago, a customer told me that my product is so good that he plans to stop using it. A bit of context here: As you may know from my blog, I am the product owner of a wiki-as-a-service documentation web app at Microsoft. Our service offers multiple managed wiki sites to various…
As we enter an extended WFH (Work From Home) period of time, I’ve become increasingly aware of the importance of self-sustainability. Self-sustainability, a sense of confidence in leading an effective life completely by myself, relies on something called P/PC balance. In this article, I share some learning about these concepts from the past month of…
This is a story of a customer psychology analysis. It led me to choose less precise language in a product UI, and achieve better user experience. It started when my dev partners found an internal API limitation in a web app we own. This API limitation was causing a data visualization dashboard feature to throw…
This is a story where I had to re-think why my product was successful. A few months ago, I created a web app at Microsoft. It was designed to host internal service documentation for a large org in Windows team. I built the business case and product roadmap, then worked with a team of engineers…
In this post I share my experience as a remote PM. Being a remote PM is both a bundle of challenges and a passport to a lot of opportunities. Working remotely is without doubt a trending topic in the tech world today, but in my observation most remote workers (in long-term remote arrangements) are engineers….
Like many customers, I don’t like it when businesses say “No” to me, but I recently found myself on the giving end of that “No”. It was a new experience for me. As you may know from my blog, one of the products I own at Microsoft is an internal wiki platform for enterprise documentation….